Apogge support can't play an on-line video

basilh · Post by **basilh** » 28 Apr 2010 1:09 am

Why would someone not be able to play this video ?
Can anyone help ? PLEASE.
I sent this video of a fault to Apogee support and they replied asking BASIC questions that would have been answered had they watched the video.
Support says the video displays a question mark and they can't play it.
Is it their computer configuration ?

http://www.waikiki-islanders.com/rosetta.htm

Bryan Daste · Post by **Bryan Daste** » 28 Apr 2010 1:46 am

Worked fine in Firefox on a Mac.

Wiz Feinberg · Post by **Wiz Feinberg** » 28 Apr 2010 9:28 am

The video requires Apple Quicktime to play it back. I do have Quicktime installed in Firefox and I am able to listen to the movie, but the video keeps breaking up, to the point that it is intolerable to watch.

I am on high speed broadband and this is very unusual.

Windows XP SP3.

basilh · Post by **basilh** » 28 Apr 2010 12:24 pm

Thanks Wiz
One question ?

but the video keeps breaking up, to the point that it is intolerable to watch.

Even after it's loaded into the browser's cache ?
Please..
What about this one ?
http://www.waikiki-islanders.com/Rosetta-desktop.m4v

Bill McCloskey · Post by **Bill McCloskey** » 28 Apr 2010 12:29 pm

worked fine for me baz.

No problem with the video or audio playing. I played it in firefox.

Alan Brookes · Post by **Alan Brookes** » 28 Apr 2010 4:34 pm

It wouldn't play on my machine, which is Windows XP Pro.

Gregg Laiben · Post by **Gregg Laiben** » 28 Apr 2010 5:55 pm

I'm on a stock iMac 27" and it plays fine without breakup using Safari. Pretty odd that Apogee is having a difficult time - considering they make products specifically for Mac - I'd have thought they would have souped-up Macs for sure.

Wiz Feinberg · Post by **Wiz Feinberg** » 28 Apr 2010 9:01 pm

basilh wrote:Thanks Wiz
One question ?
but the video keeps breaking up, to the point that it is intolerable to watch.
Even after it's loaded into the browser's cache ?
Please..
What about this one ?
http://www.waikiki-islanders.com/Rosetta-desktop.m4v

I installed the DirectShow Codec from free-codecs.com and am now able to play the video. Your Rosetta seems to be going into a feedback loop. I think it may have a loose interstage coupling capacitor or resistor that is semi-detached from its solder joint.