Printer-scanner woes!

Dale Bessant · Post by **Dale Bessant** » 27 Aug 2007 8:01 pm

To Whom it May concern...I recently bought a Lexmark X5470 multifunction unit and tried unsuccessfully for many weeks to have it comunicate to my PC.... I took it back to the store, thinking it was defective as I had another chap look at it and he couldnt figure it out either... now I have purchased a Cannon MP 510 and I have the same problems... the installation disc seems to load and install fine and it even says "installation successful" but I cannot print to the printer from my Pc or scan from the MP510 to the PC.
I have 4 USB ports in the rear of my IBM (MT-M 8307-41U)and two in front... I have tried all of the ports and nothing seems to register...I have taken out the USB from the 510 and inserted my digital camera to the same usb port it used and the PC picks it up right off... my limited knowledge of this has me going 'round in circles...
I thought that the Lexmark was a dud so I returned it but that cant be the problem...I have 2 new USB patch cords so that is unlikely to be the problem...
When I try to scan I am hit with a notice that says "scanner driver supported by this software is not installed. Install and then retry".
And I cant print from the PC to the printer either.. at my limited end and tired of trying to figure it out...any help would be great....
I think for some reason the USB ports dont seem to be working, but when I use them on my camera they pick it up.?strange...Help please....
The operating system is Windows XP Professional, the printer is a Cannon MP 510

Wiz Feinberg · Post by **Wiz Feinberg** » 27 Aug 2007 8:41 pm

Dale;
Maybe you are suffering from conflicting device drivers left behind. This is just a shot in the dark, but, did you uninstall the first set of drivers for the unit you returned, then reboot the computer? After installing the drivers for your new Canon printer did you reboot?

It is always good procedure to uninstall printer or scanner drivers after you stop using a particular unit, then reboot. After installing new drivers you should reboot. Rebooting allows Windows to delete temporary setup files and previous drivers that may have resided in memory, and were referenced in the Windows Registry.

Jack Stoner · Post by **Jack Stoner** » 28 Aug 2007 2:44 am

Another important issue, when you install a printer (or an all in one), you must FIRST run the installation program and ONLY connect the device to the PC when the installation program tells you. DO NOT connect the unit first or Windows will install incorrect drivers or the install will fail. We see this problem quite a bit on the Dell forum.

Since you have XP, you could also use the System Restore function and restore the PC to a date PRIOR to first installing the Lexmark. That will remove any trace of the Lexmark (and the current unit's) software and give you a "clean start". The only note is any other programs after the restore date will have to be reinstalled after you do the System Restore, but it won't delete any user data (pics, music or whatever) or e-mails.

You can access System Restore by Start/All Programs/Accessories/System Tools.

Dale Bessant · Post by **Dale Bessant** » 28 Aug 2007 4:23 am

I will try these and get back ...thx

Dale Bessant · Post by **Dale Bessant** » 28 Aug 2007 6:17 am

Wiz ,
I tried deleting the old drivers and re-installing the installtion says that the MP510 drivers were not installed and I cant figure out why they would not install from the disc...or what to do next!
I have down loaded a driver from the Cannon web site and tried to install that ..nothing...

Dale Bessant · Post by **Dale Bessant** » 28 Aug 2007 6:57 am

There must be a conflict somewhere in my computer...I got this PC barebones and somehow it is not recognizing the USB ports....the only ports that show up on the insatllation disc list are the old style LTP1 ports etc.when I try to manually tell the software where the printer id connected,the USB ports are not there, is there a way to get this machine to recognize the USB ports...I have checked in the device manager and I have 3 standard universal PCI to USB Host Controllers and 3 USB Root Hubs, all say they are working fine...but in the Device Manager there is a Yellow question mark on "Other devices" and when opened it says SM Bus Controller and when I check it says drivers are Not installed and the next one is USB Contoller and it says the same..what do these control and could this be the problem..

Wiz Feinberg · Post by **Wiz Feinberg** » 28 Aug 2007 7:05 am

Dale;
Try using System Restore, like Jack suggested, to go to a time or day before you tried to install the Canon printer. If it is too far back we'll try a different approach. Answer these questions:

What is your XP Pro Service Pack level? (Should be SP2)

Are you totally up to date with Windows Updates?

Have you scanned for viruses or other malware?

Do you have any other print drivers left over from previous printers or scanners? (If so uninstall and reboot)

Did you exactly follow the instructions that came with the Canon printer? (If you connected the printer before installation said to Windows may have tried installing it's own driver.)

Did you reboot right after the installation/de-installation completed?

Are you installing the drivers from an account with Administrator level privileges?

Have you had a chance to try installing the drivers, from the CD, on another Windows computer? (Sometimes CD/DVD readers get a fleck of dust on them, or a disk gets a smudge or scratch. Either can cause data read problems.)

Run Disk Cleanup to remove unnecessary and temporary files. Goto: Start Button > Programs > Accessories > System Tools > Disk Cleanup (and click on it). Select all options except for compress old files, where it shows files available for cleanup. You may also want to exclude Cookies. Run Disk Cleanup.

If none of this helps please check to see if the Print Spooler Service has Stopped. This will cause a failure of printer drivers to either install or function at all. Proceed as follows:

Start button > Run: type or paste this into the input field: Services.msc and press the ENTER key. The Services management console will open. In the right pane scroll down until you find Print Spooler and double-click to open it. Startup Type should say Automatic and Service Status should say Started. If it doesn't, report back here ASAP.

Wiz Feinberg · Post by **Wiz Feinberg** » 28 Aug 2007 7:08 am

Dale Bessant wrote:There must be a conflict somewhere in my computer...I got this PC barebones and somehow it is not recognizing the USB ports....the only ports that show up on the insatllation disc list are the old style LTP1 ports etc.when I try to manually tell the software where the printer id connected,the USB ports are not there, is there a way to get this machine to recognize the USB ports...I have checked in the device manager and I have 3 standard universal PCI to USB Host Controllers and 3 USB Root Hubs, all say they are working fine...but in the Device Manager there is a Yellow question mark on "Other devices" and when opened it says SM Bus Controller and when I check it says drivers are Not installed and the next one is USB Contoller and it says the same..what do these control and could this be the problem..

Dale;
You need to install the motherboard drivers from the disk that accompanied it when you bought it. It must have an unlisted USB chipset that requires a manufacturer's driver for Windows to recognize it. Check the Setup CD for USB drivers and reinstall them. Reinstall all motherboard drivers, to be sure. Reboot, then check Device Manager to see if the Yellow Exclamation Mark is gone. If not, lookup the manufacturer's website, go to suport, find your motherboard model, find drivers, and download the most current installation drivers for the chipsets used on the MB.

Wiz Feinberg · Post by **Wiz Feinberg** » 28 Aug 2007 7:23 am

Dale;
Apparently this is a known issue for this SM Bus Chipset, and a fix is available from Intel. Read the details and download the patch, if it applies to your situation. Install it and reboot. Let me know if this fixes your Port problem.

Dale Bessant · Post by **Dale Bessant** » 28 Aug 2007 11:23 am

Wiz,

OK So far I have checked the print Spooler---all OK....did a system restore...... checked no viruses or malware has been detected.... I followed the instuctions to the letter on installation....I am the Administrator for this PC....I have not yet tried to re-install the multifunction ..I will now try this and see what happens....do I shut off the computer and reboot before I hook up the printer? or after?

Jim Peters · Post by **Jim Peters** » 28 Aug 2007 12:20 pm

Did you check the new printer as your default printer? JP

Jack Stoner · Post by **Jack Stoner** » 28 Aug 2007 12:27 pm

You don't have to restart or power off the PC before connecting the unit to the USB port. Just follow the installation instructions and when it tells you to connect it, then physically connect the USB cable to the PC (with the unit powered on, unless the installation program tells you something different).

Dale Bessant · Post by **Dale Bessant** » 28 Aug 2007 1:07 pm

Thanks Jack,
I tried re-installing it and the same old...cant find the drivers...says it is not connected..at my wits end...will keep trying..

Mark Vinbury · Post by **Mark Vinbury** » 28 Aug 2007 2:19 pm

I don't have XP Pro but I do have a Canon MP600 maybe this will help.
-From the Start menu go to Control Panel
-Click printers and other hardware
-Under where it say "or pick a control panel icon"
click Printers and Faxes--- The icon for your printer should show up.
-Right click it and chose Properties
-Click on the PORTS tab and check off the USB port.

You might also want to go to the ADVANCED tab and see if the MP510 is listed where it says DRIVER.

Dale Bessant · Post by **Dale Bessant** » 28 Aug 2007 2:58 pm

Mark, thx I checked out your input, but still no go, I still think its something internal and to do with the USB as it will not read from any of the six USB ports I use, but if I put my camera in thier it will pick it up... at a total loss right now and discouraged thx anyways..

Wiz Feinberg · Post by **Wiz Feinberg** » 28 Aug 2007 3:43 pm

Wiz Feinberg wrote:Dale;
Apparently this is a known issue for this SM Bus Chipset, and a fix is available from Intel. Read the details and download the patch, if it applies to your situation. Install it and reboot. Let me know if this fixes your Port problem.

Dale;
Did you read this and follow up on it? I have located the correct download for XP Pro for the Intel INF Update Utility. Be sure to check the Intel Chipset numbers on the bottom of that page and see that yours is listed.

Dale Bessant · Post by **Dale Bessant** » 29 Aug 2007 6:14 am

wiz,
just saw your last post...am trying to find my chipset number and follow up will get back to you..

Dale Bessant · Post by **Dale Bessant** » 29 Aug 2007 6:22 am

how , where do I find the correct chipset number on my computer?

Wiz Feinberg · Post by **Wiz Feinberg** » 29 Aug 2007 7:16 am

Dale Bessant wrote:how , where do I find the correct chipset number on my computer?

You can download and run the Intel Chipset Identification Utility first. It will tell you which chipset is on your motherboard and whether or not the Software Installation Utility is right for you. Choose your operating system on the landing page and proceed from there.

This information should also be on or in the box, or manual that shipped with your barebones system.

To identify the chipset using Device Manager, perform the following steps:

1. Display the PCI Bus Listing in Device Manager.

For Windows* XP:
Click the Start button » click Control Panel » double-click the System applet » select the Hardware tab » click the Device Manager button » expand the System devices listing.

2. After Device Manager is launched, see if the device name of the chipset is listed. The device name may appear in a string similar to the following: "Intel® 955X Processor to I/O Controller - 2774" In this example, the chipset is an Intel® 955X Express Chipset.

Dale Bessant · Post by **Dale Bessant** » 29 Aug 2007 7:59 am

Wiz,

Ok thanx I will get at this later today as I have an appointment today , so thx again for all your info and work so far, I have found one driver for the SM Bus Controller which had a yellow ? and has since disappeared when I downloaded the driver and installed it, but still looking for the other.. I have tried to re-install the printer this morning but same old problem... $:\$

Dale Bessant · Post by **Dale Bessant** » 29 Aug 2007 8:16 pm

Wiz,

Ok here is where I stand right now...I have downloaded the chipset drivers and installed...the Yellow ? marks have disapeared and this is now what the Universal Serial Bus controllers read as of now...
I have six...

Intel (R) 82801DB/DBM USB Universal Host Cont.-24C2
Intel (R) 82801DB/DBM USB Universal Host Cont.-24C4
Intel (R) 82801DB/DBM Usb Universal Host Cont.-24C7
Universal USB Bus Controller(this one has a small
yellow circle with a ! in it)
USB Root Hub
USB Root Hub
Usb Root Hub

Im hitting the sac now and will try again in the morning..
I will re instal tomorrow and hope that this will work...

Jack Stoner · Post by **Jack Stoner** » 30 Aug 2007 2:51 am

One thing I see is that you only have USB 1.1 ports. The printer is probably USB 2.0 but it is supposed to be backward compatible with 1.1 ports. However, this could be an issue.

If you had USB 2.0, one of the USB entries would contain "Enhanced Controller". If you are supposed to have USB 2.0 ports, the option for USB2.0 is probably disabled in the BIOS.

Dale Bessant · Post by **Dale Bessant** » 30 Aug 2007 3:30 am

Jack,
Ok, can this be changed? if so I will need to find out how, as I stated I am a seat of the pants computer guy, so this is all new territory for me..interesting though...I will try and find out how to do this as well..thx

Jack Stoner · Post by **Jack Stoner** » 30 Aug 2007 5:00 am

You can't change USB 1.1 to 2.0 with software, it's strictly a hardware issue. If you needed USB 2.0 you would have to install a PCI USB 2.0 card.

However, if you are supposed to have 2.0 ports on that PC that's a different story. Then check the BIOS for any option to turn it on.

Since that's an IBM PC, it probably has a proprietary IBM motherboard. On Intel motherboards, there are "chipset" drivers and those drivers define what is on the motherboard and in those cases if the USB is not working correctly the chipset drivers, in many cases, will fix problems. If there is something similar for the IBM motherboard, reinstalling that may help the hardware.

Dale Bessant · Post by **Dale Bessant** » 30 Aug 2007 5:05 am

Jack,
Ok thanks again... will get it checked out...